Day: September 28, 2026

“Can Zendesk send outbound messages?” The honest answer is yes—but the answer changes with the channel, the number of recipients, and the workflow you want to run. Quick answer: Zendesk has native proactive messages for its Web Widget and mobile SDK, and its messaging platform offers APIs for certain outbound use cases. It can also send ticket-related notifications. A marketer-friendly campaign workflow for segmented, multi-channel messaging is a separate requirement: it may call for an app, an integration or custom development. Zendesk’s own Marketplace includes options such as Relay by Zendesk Labs and CXBOX HUB. A website prompt shown...

Most customer communication begins when someone asks for help. But some of the most useful conversations can start earlier: before a policy expires, before an appointment is missed, or after a customer stops using a service. Quick answer: Use CXBOX HUB alongside Zendesk to define an eligible customer group, choose the right moment and channel, create an outbound campaign or journey, and plan how customer replies will reach your team. CXBOX HUB manages the proactive outreach; Zendesk supports the connected service conversation. Proactive outreach is not simply a larger broadcast list. It is a message sent because something relevant...