cxbox Archives - DEMETER ICT

How to Send LINE Broadcast Campaigns from Zendesk

September 28, 2026

Your customers follow your LINE Official Account. Your team handles service in Zendesk. When you want to reach a selected group and respond to the conversations that follow, how do you connect the two? Quick answer: Connect your LINE Official Account and Zendesk to CXBOX HUB, create an eligible audience, build a LINE campaign in CXBOX HUB, and send it after checking your message and channel limits. Customer replies can then be handled through your configured Zendesk workflow. The campaign is managed in CXBOX HUB; Zendesk is the service workspace. LINE makes it easy to reach people where they...

How to Send WhatsApp Broadcasts from Zendesk

September 28, 2026

How to Send WhatsApp Broadcasts from Zendesk with CXBOX HUB CXBOX HUB · WhatsApp campaigns How to Send WhatsApp Broadcasts from Zendesk Your customer conversations live in Zendesk. Your next WhatsApp campaign should connect to them, too. Here is how CXBOX HUB helps you reach a selected audience and handle the replies. Quick answer: Connect your WhatsApp Business channel and Zendesk to CXBOX HUB. Build or import an eligible audience, prepare an approved WhatsApp message template, create and send the campaign in CXBOX HUB, then manage incoming customer replies through the connected Zendesk workflow. The broadcast is created in...

Owning the Channel, Owning the Customer: How to Helps Brands Build Lasting Customer Experience (CX)

November 14, 2025

As we at DEMETER continue to empower our clients in transforming their Customer Experience (CX) journey, one truth becomes clearer with every project we implement: You cannot deliver great customer experience without owning your customer channels and customer data. This is the foundation for every successful CX transformation — and the reason so many brands struggle to convert “awareness” into “loyalty.” The Common Problem: Relying Too Much on Marketplace Channels Many retail brands we work with invest heavily in marketplace advertising and third-party platforms. They boost visibility but often lack control over their customer data. At the end of...

Who Is Zendesk For? A Complete Guide for CX Leaders Who Aim Higher

November 13, 2025

In today’s hyperconnected world, Customer Experience (CX) has become the key differentiator between brands that lead and those that lag. For CX leaders and customer service directors, the goal is clear: “Deliver seamless, personalized, and data-driven customer experiences across every channel.” And that’s exactly where Zendesk comes in. Learn more about Zendesk Zendesk Is for Visionary CX Leaders — Not Just for Support Teams Zendesk isn’t just a helpdesk system. It’s a complete customer experience platform built for businesses that want to: Integrate all customer service channels (email, chat, social, voice, WhatsApp, LINE, etc.) Unify customer data for better...

Tag: cxbox

How to Send LINE Broadcast Campaigns from Zendesk

How to Send WhatsApp Broadcasts from Zendesk

Owning the Channel, Owning the Customer: How to Helps Brands Build Lasting Customer Experience (CX)

Who Is Zendesk For? A Complete Guide for CX Leaders Who Aim Higher

📣Upcoming Webinar

43 Thai CC Tower, 7Fl., Room 074, South Sathorn Rd., Yannawa Sathorn, Bangkok 10120

About Us

Career

Privacy Policy

Follow Us