DEMETER ICT Ā· Zendesk Launch Guide Ā· EP1 Zendesk Setup Checklist: What to Prepare Before Going Live A practical guide to the decisions behind your Zendesk setup, from brands and support channels to ticket ownership, knowledge and launch testing. You have purchased Zendesk, added your agents and connected an email address. Are you ready to launch? You may be ready to receive requests. But before the team starts relying on the system, you also need to know who owns each case, what happens outside business hours, how work moves between teams and how supervisors spot requests that need attention....
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