Your customer asked a question on WhatsApp last month. Today, you want to invite the right customers to a relevant offer on WhatsApp or LINE. If the message starts a conversation, your team needs a way to handle the reply. How do you connect those steps? Quick answer: CXBOX HUB extends a Zendesk-based service operation with audience segmentation, personalized outbound campaigns across connected social messaging channels, campaign insights and conversation routing. Zendesk remains the workspace for service conversations. The exact channels and workflows available depend on your Zendesk setup, CXBOX HUB plan and channel configuration. Zendesk helps teams manage...
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