- +662 030 0066
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- +662 030 0066
- support@dmit.co.th
- Mon - Fri: 8:30 - 17:30
Deliver a premier internal service experience. Connect and support your employees anywhere, anytime. Elevate corporate productivity to new heights with Zendesk.
Easy to implement, designed to grow with you
Ready from day 1 and built to scale to any complexity without an army of developers, meaning fast time to value and low TCO.
AI built to drive resolutions
AI trained on 18+ billion service interactions to deliver the fast, accurate service your employees deserve.
Flexibility, without the complexity
Integrate, adapt and customize without the high cost or heavy resources to keep pace with a rapidly evolving workplace.
Beautifully simple
An intuitive solution that is loved by employees and unlocks greater productivity, whether you’re getting or giving support.
Surface relevant knowledge in context for both employees and service teams. Unify and connect knowledge to deliver self-service with instant, accurate answers that reduce ticket volume.
Put automation to work across your service desk. From password resets to access approvals, Zendesk’s employee service AI agents complete routine, multi-step requests using your workflows and policies. Resolve repetitive work instantly while maintaining full visibility and control
Equip IT and HR teams with a copilot that understands context, automatically routes requests, proactively recommends next steps, and takes action autonomously. Empower admins with the insights needed to optimize workflows and improve service performance.
Monitor 100 percent of employee service interactions with AI-powered QA. Identify SLA risks and policy gaps in real-time, and deliver targeted coaching to maintain consistent, compliant service across teams.
Employee service is the support your company provides to its own people. It is how teams like IT, HR, facilities, and finance help employees get answers, resolve issues, and access the services they need at work.
Zendesk for Employee Service is an easy-to-use, AI-powered service solution that helps organizations streamline internal support across IT (ITSM), HR (HR service), and other employee-facing departments. Zendesk replaces messy, manual workarounds with a single, unified service platform and AI that actually resolves issues instead of just deflecting them.
AI for employee service is the use of artificial intelligence to help employees find answers, and get faster support, while also helping IT, HR and other departments automate routine tasks and scale service more efficiently.
Zendesk AI is the intelligence powering the world’s most complete service solution, enabling organizations to drive employee service resolutions at scale. It’s ready to use on day one, just like everything we build at Zendesk. There’s no lengthy setup process or months-long training required. And, of course, it’s trusted and secure.
AI ticketing automation provides advantages over traditional ticketing systems. It automates tasks so businesses can do more with less, boosting efficiency and reducing costs. AI improves employee satisfaction through fast response times, quick ticket resolution, and personalized support. It also improves over time by learning from each interaction. Learn more about Zendesk’s AI-powered ticketing system here.
