What is Zendesk? Zendesk is a customer service platform. Itās designed for companies who want to create good customer relationships. With Zendesk, customer relationships are more meaningful, personal and productive. Everything starts by providing great support to customers, after this comes self-service and proactive engagement. Something is beautifully simple when design and function work together to solve a problem. With Zendesk, this means taking design elements that people have grown to expect from consumers software and incorporating them into an easy-to-use platform. This makes the tough work of customerservice simpler and easier. One of the best features of Zendesk...
Continue reading4 benefits of using cloud-based help desk software
Zendesk offers a cloud-based help desk solution. What does that mean and what benefits it offers to your business. In this article, we will go through what are the 4 major benefits of using a cloud-based software. Flexibility and scalability Cloud-based help desk services, like Zendesk, are ideal for businesses with growing demands. The cloud offers businesses more flexibility versus hosting on a local server. For example if your needs increase itās very easy to scale up your cloud capacity, thereās no need to invest in server capacity and software licenses. Likewise, if you need to scale down again,...
Continue readingHow to structure your customer support organization
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience? In this guide, we provide tools and frameworks to structure your support team based on what leaders have learned from their experience here at Zendesk. We practice these strategies as our own customer support team changes to keep up with the pace of the companyās growth. Identify the roles, teams, and tiers A...
Continue readingSeven Reasons Why Your Business Needs a Mobile App
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Five Reasons Your Business Needs a Mobile App
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Why You Should Never Use A Free Email Address for Business
The message is clear: email is king. Many clients and customers choose to communicate primarily by email and as you know, it gives a fantastic ROI in your marketing strategyā¦unless youāre using a free email like Hotmail, Gmail, or even your internet provider. If thatās the case, youāre losing business each and every day. It looks unprofessional: Imagine if banks used free email accounts ā youād never feel comfortable giving them your personal details let alone any money. How people perceive your business is what makes your business. Without that professional touch, youāll appear temporary and fly-by-night. It puts...
Continue readingLuang Pradit Phairohās 136th Birthday
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Google Hangouts adds iOS CallKit to make & receive calls from Appleās built-in phone app
Google hasĀ updated its HangoutsĀ messaging and voice calling app with support for Appleās CallKit, the iOS 10 feature that enables VoIP services to use the iPhoneās built-in dialer and phone app to both make and receive calls. Once the new feature is enabled within Hangouts, users can initiate phone calls using the iPhoneās built-in Phone app or with Siri voice commands, and also receive incoming calls form Hangouts using the stock iOS call UI. You can enable CallKit support for Hangouts while navigating to Settings within the app and switch the toggle for āAnswer on lock screen.ā That will make...
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