For teams that have outgrown a shared inbox and need core support essentials.
(agent/month)
Starting with the basics:
For teams ready to unify support channels and automate resolutions with AI Agents.
(agent/month)
Support Team features, plus:
For teams optimizing support operations with advanced automation and AI-driven insights.
(agent/month)
Suite Team features, plus::
Remark:
Integrate enterprise-grade security and governance with the most intelligent proactive AI assistant, empowering your team to deliver fast, accurate, and secure service in every dimension.
For teams needing advanced security, governance and the most proactive AI assistant.
Suite Professional features, plus:
Average ROI
Delivering an average 301% ROI over 3 years with a payback period of under 6 months.
Boost Productivity
Increased employee productivity
RETAIN CUSTOMERS
80% of organizations see higher customer retention in practice.
Elevate customer service quality and optimize agent performance.
CXBOX Commerce: Centralizes customer chats from various e-commerce platforms, such as Shopee, Lazada, and TikTok Shop, into Zendesk in one place.
CXBOX Hub: A messaging system designed to improve customer relationships, build personalized interactions, track results, and access deep insights.
If you are unsure whether Zendesk fits your business model, our team of experts is happy to provide advice and demonstrate a system overview to help you decide—completely free of charge through any of the following channels:
💬 LINE Official: @dmit
📞 Office: 02 030 0066
✉️ Email: sales@dmit.co.th
We are happy to schedule a live Zendesk demo to showcase features tailored to your workflow via video conference at your convenience.
Our team will analyze your current workflow, agent seats, and budget. We then gather in-depth requirements from all stakeholders to design a tailored Zendesk solution for maximum efficiency.
Once the scope of work and number of licenses are finalized, Demeter ICT will prepare a cost-effective quote tailored to your business goals for approval.
Our technical team configures Zendesk to your specs, tests the system, and hands it over for your trial to ensure a seamless setup.
Set your launch date with confidence. Demeter ICT provides close support and guidance throughout the transition to ensure a smooth, successful rollout from day one.
1. Initial Consultation Not sure if Zendesk is right for your business? Contact our team through any channel for free advice and a clear overview to help you decide.
LINE: @dmit
Office: 02 030 0066
Sales:
061 423 4056 (Yam)
065 950 1256 (Mint)
Email: sales@dmit.co.th
2. Product Demonstration Interested in seeing Zendesk in action? We can schedule an online video conference to present a live demo tailored to your needs.
3. Needs & Budget Assessment Following the demo, we analyze your workflow, involved teams, and user count to help assess the right solution and budget.
4. Quotation Once all details are finalized, Demeter ICT will prepare a cost-effective quote tailored to your business requirements.
5. Detailed Requirements Gathering Upon agreement, we gather in-depth requirements from all stakeholders to design your Zendesk setup, clearly outlining capabilities and custom alignments.
6. Implementation & Testing Our team builds and configures Zendesk to your specs, conducts internal testing, and hands it over for user acceptance testing to ensure full readiness.
7. Go-Live Once tested and approved, set your official Go-Live date with confidence. Demeter ICT provides close support during rollout for a smooth transition.
To help you decide, here is a clear comparison between purchasing through Demeter ICT (a certified Zendesk Partner in Thailand) and buying directly from Zendesk:
You can purchase licenses from either Demeter ICT or directly from Zendesk at comparable pricing, with slight variations depending on exchange rates.
Demeter ICT Benefit: Buying through Demeter ICT simplifies local accounting by providing official Tax Invoices and Withholding Tax certificates compliant with Thai regulations.
Zendesk currently does not offer direct system setup and design services in Thailand. These services are provided locally by Demeter ICT.
Flexible Options:
Buy licenses directly from Zendesk and use Demeter ICT solely for Implementation.
Purchase both licenses and Implementation together through Demeter ICT in a single package.
Note: Implementation services by Demeter ICT include full team training.
Zendesk Training:
Self-paced online courses led by Zendesk specialists.
Conducted in English. (Course details available via Zendesk)
Demeter ICT Training:
Interactive training led by local Demeter ICT experts.
Conducted in Thai, English, or Chinese.
Demeter ICT clients receive access to annual refresher training.
Included automatically with Implementation packages (or available as a standalone add-on).
The main difference lies in the level of system setup, ongoing technical support, and ease of onboarding. Here is a quick summary:
Demeter ICT handles the entire Zendesk setup customized to your business needs and provides comprehensive training for your team.
Includes System Setup & Training: Custom configuration tailored to your workflow plus team onboarding.
1-Year Warranty & Full Support: Free dedicated support for any system issues, software updates, or bugs for 1 year with no additional cost.
Hands-on Assistance: Our team manages and modifies system configurations directly for you.
Your team will self-learn, configure, and manage the Zendesk setup independently.
Advisory Support Only: Demeter ICT provides guidance and troubleshooting advice, but will not directly adjust or configure system settings for you.
Multilingual Support: Technical support is available in Thai, English, and Chinese.
Support Hours: Monday – Friday, 8:30 AM – 5:30 PM.
Support Plans: If you are just starting out with email-based customer support, the Support plan is a great place to begin. It covers the essentials with the flexibility to add channels, expand capabilities, or upgrade to the full Zendesk Suite as your needs grow.
Zendesk AI agents are included in every Suite and Support plan, with pricing based on the successful outcomes they deliver.
Forethought AI agents by Zendesk are self-improving AI agents that can understand customer requests, take action, and continuously improve outcomes over time. These agents bring specialized AI into the Zendesk AI ecosystem and can handle more complex workflows across all channels and environments.
They’re built to work seamlessly within Zendesk for those looking to elevate their service experience—and, just as importantly, they work on any platform, making it easy to bring best-in-class AI agents to an existing stack.
Yes. Zendesk integrates with a wide range of tools and platforms, and you can connect to other systems in a few ways:
Explore the Zendesk Marketplace or review our API documentation.
Zendesk is built with enterprise-grade security and privacy to help protect customer data. We combine robust security features with comprehensive audits of our applications, systems, and networks to help ensure customer and business data remains protected.
Visit the Zendesk Trust Center for the most up-to-date information and documentation on security and privacy practices, compliance and certifications, and product and infrastructure security controls.
