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Tag: zendesk partner

Who Is Zendesk For? A Complete Guide for CX Leaders Who Aim Higher

In today’s hyperconnected world, Customer Experience (CX) has become the key differentiator between brands that lead and those that lag. For CX leaders and customer service directors, the goal is clear: “Deliver seamless, personalized, and data-driven customer experiences across every channel.” And that’s exactly where Zendesk comes in. Learn more about Zendesk Zendesk Is for Visionary CX Leaders — Not Just for Support Teams Zendesk isn’t just a helpdesk system. It’s a complete customer experience platform built for businesses that want to: Integrate all customer service channels (email, chat, social, voice, WhatsApp, LINE, etc.) Unify customer data for better...

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How to Send Outbound Messages from Zendesk After a Ticket is Closed — and Keep Every Team in One Conversation

If your business is using Zendesk to manage customer service, you might have already faced a common challenge: Once a ticket is marked “Closed”, your team cannot send outbound messages to customers within the same conversation thread.This limitation often creates problems for marketing, logistics, and even post-sale support teams who still need to communicate with customers after an issue is resolved. The Problem with Zendesk’s Closed Ticket Limitation Zendesk is designed around the idea that once a ticket is closed, the issue is complete. However, in reality, customer interaction doesn’t always end there. Marketing teams might want to send...

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Our Experience in Zendesk Implementation — How DEMETER Solves the Outbound Messaging Challenge

At DEMETER ICT, we’ve worked with many clients across Asia who use Zendesk as their primary customer service platform. Zendesk is a world-class system for managing customer inquiries and support tickets. However, after years of implementation experience, we’ve discovered one recurring limitation that affects many organizations: Zendesk is not built to fully support outbound messaging and cross-department engagement on the same customer channels. Pain Points We Found 1. Marketing Teams Can’t Engage Customers via the Same Channels Marketing teams often wish to send promotional or follow-up messages through the same channels their customer service team uses (e.g., LINE, WhatsApp,...

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Elevate Your Mobile Customer Experience with Zendesk Messaging SDK Integration

Transform In-App Support into a Seamless Experience In today’s mobile-first world, customers expect instant, frictionless, and personalized service—without leaving the app they’re using. That’s exactly what the Zendesk Messaging SDK delivers. By embedding Zendesk’s native messaging capabilities directly into your iOS or Android app, your brand can offer a smooth, real-time support experience that feels completely native to your own interface—no clunky browser redirects, no waiting screens, just effortless communication. At DEMETER ICT, we specialize in Zendesk implementation and SDK integration. Our technical expertise helps leading brands transform their mobile apps into intelligent, branded, and conversational customer-service touchpoints. Why...

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CXBOX HUB optimizes Customer Engagement and provides all-in-one cost reduction on Zendesk

One of the most important strategies that every organization should focus on is Customer Experience (CX). According to Zendesk’s CX Trends 2025 report, 60% of customers will purchase from brands that deliver great experiences, while 73% of customers will switch to competitors after just one bad experience. Creating a great customer experience (CX) is therefore a key strategy for customer retention and for acquiring new customers to ensure sustainable revenue growth. One effective way to build excellent CX is through comprehensive customer engagement — maintaining meaningful interactions with customers across all Zendesk — The Leading Customer Experience Platform Zendesk...

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The Zendesk Benchmark: how established companies win with digital transformation

When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience to be effortless. This expectation is just one aspect of the digital disruption that is upending how legacy enterprise companies do business. The stakes for these companies have never been higher, particularly when many emerging players have already mastered the quickly evolving digital landscape. With data from the Zendesk Benchmark, our crowdsourced index of customer service interactions from more than 45,000 companies using Zendesk across the globe, we identified what separates...

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The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges. Often born digital, they tend to be comfortable viewing their support software as a platform that can be extended using apps, APIs, and integrations. Which is an advantage, considering the extremely high ticket volumes they handle, and their customers’ expectations of an effortless support experience. With data from the Zendesk Benchmark, our crowdsourced index of customer service interactions from more than 45,000 companies using Zendesk across the globe, we identified what separates customer experience leaders from the rest to pinpoint recommendations for large...

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Introducing Answer Bot

Customer should have the chance to choose the easiest path to whatever their goal is. Usually this means solving their problem quickly and on their own. According to Zendesk, 76 percent of customers prefer to find an answer to their question alone, as opposed to speaking with a customer support agent. One way for this, is through AI chatbots. One such tool is the the Zendesk Guide Answer Bot! It’s a great tool for customers to find an answer to their question even faster. Answer Bot uses machine learning to respond to questions with content from your knowledge base. Answer...

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How to support your robot coworker

When does artificial intelligence stop being more of a tool and become more like a coworker? Machines can already drive, hold conversations and even give witty answers, like Apple’s Siri for example. A majority of mature organisations have invested, or plan to invest in artificial intelligence in the near future, so it’s a matter of time before robots become our work buddies. AI will help make workflows more reliable, giving people more time to focus on human-centric tasks, and put the organization on the forefront of innovation. In order to learn to work alongside robot co-workers, both sides are...

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