The Daily Pain Points of Customer Service Teams Customer service teams operate under constant pressure. High ticket volumes, repetitive inquiries, long handling times, inconsistent responses, and seasonal spikes all strain agents and management alike. Agents often spend more time searching for information, reading long ticket histories, and writing summaries than actually solving customer problems. Over time, this leads to agent burnout, rising operational costs, and declining customer satisfaction. How Zendesk AI Copilot Supports Agents in Real Operations Zendesk AI Copilot is designed to work alongside agents, directly inside the Zendesk workspace. Instead of replacing human judgment, it augments agents...
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