Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution....
Introducing The Zendesk Suite
Omnichannel support made easy with Zendesk...
What is CX? How to understand the customer experience
What is customer experience? What is a good customer experience? Why is the customer experience so important? All your CX questions, answered....
GLICO
Demeter ICT assists GLICO in new process design across the office in Bangkok and Jakarta. ...
CENTURY GROW
Demeter ICT helps Century Grow to design the new process and implementation. The training was conducted based on the new business process. The efficiency improvement was proven and indicated the Zendesk business value back to the Head Office in China. ...
CX Transformation Service
CX Transformation Service by DEMETER ICT ...
2C2P
During the implementation, Demeter ICT was involved in a design workshop to come up with new business processes, system configuration, testing, training, and Go-Live Support....
Bitkub
One of Thailand’s top cryptocurrency exchanges, Bitkub broke seed-funding records when it was first launched in 2018. We asked its co-founder and CEO Atthakrit Chimplapibul about Bitkub’s origins, its education-first approach to customer acquisition, and how blockchain technology can change the world....
Measuring customer experience with Zendesk Explore
How to track and leverage customer data to improve CX. Knowledge is power, especially in the world of customer service. According to the 2020 CX Trends Report, companies that leverage the most data have 36% faster resolutions, 79% reduction in customer wait time, and four times as many solved customer requests. But to reap those benefits, you need a powerful business intelligence tool. Zendesk Explore allows you to identify important trends, find ways to improve your team’s interactions with customers, and gauge customer satisfaction with your brand. Companies that use Explore handle 3.4 times as many tickets as those that don’t use...
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