The Complete Customer Service & Employee Service Solution
All-in-One Customer and Employee Service Platform, Empowered by AI
Designed for easy, fast, and professional service.
Zendesk delivers a seamless omnichannel experience for both customers and employees, while measurably boosting support team productivity
170,000+ organizations trust Zendesk
AI-Powered Customer Service & Employee Service Software
Zendesk is a Customer Intelligence Platform that unifies every communication channel—chat, email, and phone—with your internal business data. It transforms manual tasks into automated workflows, allowing your business to scale without increasing headcount. By providing fast and accurate service, Zendesk turns customer data into a powerful driver for profitability.
Zendesk offers two core solutions tailored to your needs:
Zendesk for Customer Service (Zendesk Suite): A comprehensive feature set designed to deliver exceptional service and seamless customer experiences.
Zendesk for Employee Service: An intuitive solution built to boost efficiency and elevate the internal employee experience.
- Faster Response Times.
- Increase in Agent Productivity
170,000+ organizations trust Zendesk
AI-Powered Customer Service & Employee Service Software
Zendesk is a Customer Intelligence Platform that unifies every communication channel—chat, email, and phone—with your internal business data. It transforms manual tasks into automated workflows, allowing your business to scale without increasing headcount. By providing fast and accurate service, Zendesk turns customer data into a powerful driver for profitability.
Zendesk offers two core solutions tailored to your needs:
Zendesk for Customer Service (Zendesk Suite): A comprehensive feature set designed to deliver exceptional service and seamless customer experiences.
Zendesk for Employee Service: An intuitive solution built to boost efficiency and elevate the internal employee experience.
- Faster Response Times.
- Faster Response Times.
- Increase in Agent Productivity
- Increase in Agent Productivity
Why Zendesk?
Quality service, made simple
Fast, personalized support on any channel
Deliver rapid support across every channel with AI-powered assistance for your team, and an Agent Workspace designed for seamless conversation management.
Agents work smarter, not harder
Give agents a single workspace with complete customer views, predefined responses that save time, and seamless internal team collaboration—all without switching tools or losing context.
Easily automate repetitive tasks
Grow your service operation efficiently. Questions automatically route to the right team member. Automate what makes sense, measure what matters, and keep costs manageable as you expand.
Get insights that lead to action
Gather important data points in one place and get a complete view of your business. Uncover operational improvements with prebuilt dashboards, or build your own in minutes. Spot coaching opportunities, identify agent knowledge gaps, and benchmark your service against peers.
Zendesk Solutions
A Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Zendesk for Customer Service
Beyond Omnichannel
The complete customer service solution
Empower agents with full customer context, easy-to-access dashboards, and essential data to elevate service quality. Seamlessly resolve customer requests through automated workflows with Zendesk AI.
Zendesk for Employee Service
Treat your employees like your customers
Make employee service effortless
Our employee service solution with Zendesk AI makes it simple for teams to get the help they need and stay efficient at scale.
Zendesk + CXBOX
Break Through Integration Barriers
CXBOX: An exclusive tool developed by Demeter ICT. Seamlessly integrated with Zendesk, it empowers you to elevate customer interactions and create a unified experience across multiple platforms—all in one place.
Zendesk: The Trusted Customer Service Solution for Leading Brands.
Thailand MarTech Awards 2025: Top (Most Used) Customer Service Solution.
Return on investment
Maximize your ROI
Average ROI
Customers achieved over three years
MILLION
Net present value customers reached over three years
Months
- Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.
- Reduce effort per ticket
Self-service and automation deflect up to 25% of agent contacts. Resolve remaining tickets faster with rich customer insights.
- Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.
Why Choose Zendesk with Demeter ICT?
Demeter ICT: The Official Zendesk Partner for Thailand and APAC.
Design, Implementation, and Training Services Ensuring your organization utilizes the full potential of Zendesk for maximum efficiency.
Certified Specialists
Our team of experts provides tailored guidance, training, and system setup to meet your specific business needs.
CXBOX
We developed CXBOX to enhance Zendesk capabilities—an exclusive solution provided only by Demeter ICT.
Trusted Zendesk Partner
With over 10 years as a Zendesk partner, we have extensive experience designing solutions for businesses of all sizes across Thailand and the APAC region.
Tax Documentation Support
We provide essential accounting documents, including tax invoices and withholding tax certificates.
After-Sales Service
We offer lifetime support in Thai, Chinese, and English, operating during Thailand business hours.
Complete Zendesk Ecosystem
We provide integrated Zendesk solutions, offering you a comprehensive and all-in-one business ecosystem.
With our unique level of
experience, we are quick-moving to develop the system to meet your needs reliably and measurably
TRANSFORM YOUR BUSINESS
Elevate your operations and customer service in just a few days.
