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News & Update

Elevate Your Zendesk Experience with Sunshine Conversations — Powered by DEMETER ICT

In today’s fast-paced digital world, customers expect convenience, personalization, and consistency — no matter which channel they use. Businesses that truly understand their customers know one thing: a seamless omnichannel experience is no longer optional; it’s essential. At DEMETER ICT, one of the most experienced Zendesk Partners in Sunshine Conversations, we help businesses transform how they connect, engage, and delight customers — all within a unified Zendesk ecosystem. The Real Challenge: Disconnected Channels, Disjointed Experiences Many businesses still handle customer engagement through separate channels — for example: Sales team using one WhatsApp number Marketing using another Customer service using...

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Elevate Your Mobile Customer Experience with Zendesk Messaging SDK Integration

Transform In-App Support into a Seamless Experience In today’s mobile-first world, customers expect instant, frictionless, and personalized service—without leaving the app they’re using. That’s exactly what the Zendesk Messaging SDK delivers. By embedding Zendesk’s native messaging capabilities directly into your iOS or Android app, your brand can offer a smooth, real-time support experience that feels completely native to your own interface—no clunky browser redirects, no waiting screens, just effortless communication. At DEMETER ICT, we specialize in Zendesk implementation and SDK integration. Our technical expertise helps leading brands transform their mobile apps into intelligent, branded, and conversational customer-service touchpoints. Why...

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Zendesk AI Agent Advanced Review

Zendesk AI Agent Advanced Review 2025: Features, Pros, and Limitations

What is Zendesk AI Agent Advanced Zendesk offers a tiered approach to its AI bot/automation capabilities for customer service. The basic level is called AI Agents – Essential (or simply “AI agents”) and is included (or bundled) with many of its plans. The “Advanced” add‐on — Zendesk AI Agent Advanced — is the higher‐tier version which unlocks significantly more capabilities. In short: It’s the automation layer and “bot” portion of the support stack — the part that interacts with your customers (via chat, email, messaging), tries to resolve queries, deflect tickets, and only escalates to human agents when needed....

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Summary of Customer Experience Trends 2025: How to Adapt in the Era of AI?

In the year 2000, during the Analogue era, customer behavior shifted from face-to-face interactions to the use of telephone systems. By 2007, we welcomed the Digital era, where customers had multiple channels to reach brands, leading to the rise of the Omnichannel trend—integrating all customer touchpoints, both offline and online, to deliver a seamless experience. Now it’s 2025. AI technology is ushering in a new era of rapidly evolving customer expectations, more profound and faster than any previous tools. Customers demand speed, precision, and highly personalized service. This forces us to rethink what “good service” means and how we...

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CXBOX HUB optimizes Customer Engagement and provides all-in-one cost reduction on Zendesk

One of the most important strategies that every organization should focus on is Customer Experience (CX). According to Zendesk’s CX Trends 2025 report, 60% of customers will purchase from brands that deliver great experiences, while 73% of customers will switch to competitors after just one bad experience. Creating a great customer experience (CX) is therefore a key strategy for customer retention and for acquiring new customers to ensure sustainable revenue growth. One effective way to build excellent CX is through comprehensive customer engagement — maintaining meaningful interactions with customers across all Zendesk — The Leading Customer Experience Platform Zendesk...

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Zendesk received the THAILAND’s MARTECH AWARDS 2025 in the Customer Service Category

Zendesk received the THAILAND’s MARTECH AWARDS 2025 in the Customer Service category, voted by businesses as the best solution to support growth, and the Customer Service category, voted by SMEs as the best solution. This survey and research was conducted in collaboration with leading Thai market research organizations Content Shifu and Hummingbirds, surveying more than 500 CEOs and Chief Marketing Officers in leading businesses of all levels in Thailand. In receiving this award, DEMETER ICT, as Zendesk’s No. 1 Premier Partner in Thailand, represented the company in receiving the award on February 6, 2025....

Self-service support: The Top Secret To Customer Satisfaction

Learn how self-service support and agents can work to provide an exceptional service experience that keeps customers coming back.   To give outstanding support, customer service teams require their systems, tools, processes—and most of all—people to function in harmony. But in place of personalized service, self-service support is your stand-in, and it has to be just as good as your agents.   This harmonic approach is important because 69 percent of consumers want to resolve as many problems as possible on their own via self customer service options, according to the Zendesk Customer Experience Trends Report. Of course, self-service...

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6 trends to create CX in 2022 for businesses from The New Way of CX event 

The New Way of CX As a business owner, it is indeed important to pay attention to consumer behavior trends since technology has an influence on how we live our lives.  However, consumers are looking for something essential and trustworthy. As a result, we are always upgrading and keeping up with the latest developments. So that companies may adapt to the ever-changing demands of their consumers. So, today we have summarized 6 trends in creating CX (Customer Experience) that are suitable for consumer behavior for 2022 by Dr. Warunyu Suchiworaphanpong, CEO of Demeter ICT Company.  He delivered a lecture...

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The gift of new integrations

Square by ChargeDesk  Square by ChargeDesk (Support) (Chat) (Sell) ChargeDesk is on a mission to improve billing support. Our bespoke square integration is the most advanced and powerful solution for managing square data right inside Zendesk Support tickets.  Square by ChargeDesk lets you instantly view every customer’s billing history next to their support tickets, then perform key actions such as refunding orders and cancelling subscriptions.  You can enable access for your entire company, or select individual support agents to manage customer data. Our powerful role system allows you limit specific actions (such as refunds) to individuals or groups of agents. Our detailed reporting system gives lets agents see a history...

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