varanyu, Author at DEMETER ICT

Zendesk received the THAILAND’s MARTECH AWARDS 2025 in the Customer Service Category

February 6, 2025

Zendesk received the THAILAND’s MARTECH AWARDS 2025 in the Customer Service category, voted by businesses as the best solution to support growth, and the Customer Service category, voted by SMEs as the best solution. This survey and research was conducted in collaboration with leading Thai market research organizations Content Shifu and Hummingbirds, surveying more than 500 CEOs and Chief Marketing Officers in leading businesses of all levels in Thailand. In receiving this award, DEMETER ICT, as Zendesk’s No. 1 Premier Partner in Thailand, represented the company in receiving the award on February 6, 2025....

Teerachai Steel Corporation: Transforming the workplace collaboration by G Suite

June 17, 2019

Case Study | G Suite What they want to do Improve working processes among the staffs across a company. Eliminate the non-valued workload inside an organization. Get rid of information and content silo and move to “Single Source of Truth” approach. Access organization data from anywhere, anytime and any device. Have a better communication among the team members and across the locations. What they did Switched to G Suite for better collaboration across the organization with new designed business processes. What they achieved Better streamlining business processes in place. Less paper works among the team members. The new processes...

Introducing Answer Bot

May 17, 2018

Customer should have the chance to choose the easiest path to whatever their goal is. Usually this means solving their problem quickly and on their own. According to Zendesk, 76 percent of customers prefer to find an answer to their question alone, as opposed to speaking with a customer support agent. One way for this, is through AI chatbots. One such tool is the the Zendesk Guide Answer Bot! It’s a great tool for customers to find an answer to their question even faster. Answer Bot uses machine learning to respond to questions with content from your knowledge base. Answer...

Communicate more effective with Google G Suite

May 17, 2018

Google G suite offers companies a very powerful cloud-based business tools. Nowadays it doesn’t matter anymore whether you are at work, at home or on the other side of the globe, because with G Suite you can always do your work and communicate with your coworkers regardless of your current location or device. Also with these tools your companies can improve their working and make it more profitable and easier. In this article we are going to tell you few tips about how to use all these great tools to make your communication with your colleagues, customers and others...

Better communication with Google Hangouts Chat

May 16, 2018

Hangouts Chat is Google G Suite’s new business-focused chat tool. Much like classic Google Talk text chat and Hangouts video calls, the new Hangouts Chat is an easy way to discuss with others. Teams can communicate in group chat and one-to-one messages. By being directly integrated into all the Google services businesses are already using, like Drive and and Google Calendar, Hangouts Chat can streamline tasks like file sharing and scheduling meetings. It also supports integrations with third-party apps and bots. Hangouts Chat is included with every paid G Suite account, so if your company’s using Gmail for your...

How to support your robot coworker

May 15, 2018

When does artificial intelligence stop being more of a tool and become more like a coworker? Machines can already drive, hold conversations and even give witty answers, like Apple’s Siri for example. A majority of mature organisations have invested, or plan to invest in artificial intelligence in the near future, so it’s a matter of time before robots become our work buddies. AI will help make workflows more reliable, giving people more time to focus on human-centric tasks, and put the organization on the forefront of innovation. In order to learn to work alongside robot co-workers, both sides are...

Ways how Google G Suite make your business more efficient

May 15, 2018

Today’s workplace is much different than it was 30 years ago. Nowadays, business is conducted in the cloud. Google G suite offers you one good option when you think about taking your business to the cloud. G Suite is much more than just email. It also includes a variety of apps and features that can come in quite handy. It has allowed small and large businesses all over the world to dramatically increase efficiency and boost their bottom line. G Suite includes tools for communication, easy-to-use apps for content creation and collaboration,cloud storage and sharing capabilities, and the ability...

Why chatbots won’t fully replace humans

May 14, 2018

These days AI is changing the customer experience in many ways. AI-powered chatbots and virtual assistants can answer questions that could only be answered by a human in the past. Personalized customer experience can now be offered without adding more people and processes. This type of technology will play a huge role in customer interactions in the upcoming years, but this doesn’t mean that the human aspect will be eliminated. Humans will still be involved in up to half of customer interactions, but their role will lean heavily on utilising technology. Here is how customer support agents and intelligent...

Introducing Gmail’s new features

May 10, 2018

Google’s web-based email, Gmail, has more than 1.4 billion active users. Last April Google rolled out its biggest changes to Gmail since 2011. There are several features in this big Gmail update that everyone is likely to appreciate. Especially for people who get a lot of emails every day and use email in their work, this update is really needed. With this rollout, Google is aiming to make Gmail smarter, safer and easier to use. In this article we are going to introduce you some of these new useful features. Smarter Gmail is getting a lot more smarter. New AI-powered features in Gmail,...

Author: varanyu

Zendesk received the THAILAND’s MARTECH AWARDS 2025 in the Customer Service Category

Teerachai Steel Corporation: Transforming the workplace collaboration by G Suite

Introducing Answer Bot

Communicate more effective with Google G Suite

Better communication with Google Hangouts Chat

How to support your robot coworker

Ways how Google G Suite make your business more efficient

Why chatbots won’t fully replace humans

Introducing Gmail’s new features

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