December 25, 2025 - DEMETER ICT

How Prompt Literacy Unlocks the Full Power of Zendesk AI and App Builder

December 25, 2025

Prompt Literacy: The New Essential Skill for Modern CX Teams Customer experience is entering a new phase—one where AI doesn’t just assist behind the scenes, but actively shapes how service is delivered. As Zendesk introduces powerful tools like App Builder and generative AI–driven workflows, one skill is quickly becoming critical for CX leaders and teams alike: prompt literacy. Prompt literacy isn’t about knowing how to “talk to AI” casually. It’s about clearly translating business intent, customer context, and operational rules into instructions that AI can reliably execute. In many ways, prompts are becoming the new interface between people, systems,...

How Google AppSheet Cuts Business Costs by Turning Employees into Super Business Users

December 25, 2025

The Familiar Problem Before AppSheet In many organizations, the story is always the same. A team needs a simple internal application — maybe a request form, an approval workflow, an inventory tracker, or a project status dashboard. The business team sends a request to IT. IT adds it to the backlog. Weeks turn into months. By the time the application is delivered, the business process has already changed. As a result, teams fall back to spreadsheets, emails, and chat messages. Data is duplicated, approvals are unclear, mistakes happen, and managers have no real-time visibility. Costs rise quietly — not...