Give agents full context and easy access to dashboards and data to elevate service quality, while automatically resolving customer requests with Zendesk AI.
An employee service solution powered by Zendesk AI—caring for internal teams with the same standard as customers. Make requesting help effortless and maintain high efficiency even as you scale.
CXBOX Commerce: Centralizes customer chats from various e-commerce platforms, such as Shopee, Lazada, and TikTok Shop, into Zendesk in one place.
CXBOX Hub: A messaging system designed to improve customer relationships, build personalized interactions, track results, and access deep insights.
1. Initial Consultation Not sure if Zendesk is right for your business? Contact our team through any channel for free advice and a clear overview to help you decide.
LINE: @dmit
Office: 02 030 0066
Sales:
061 423 4056 (Yam)
065 950 1256 (Mint)
Email: sales@dmit.co.th
2. Product Demonstration Interested in seeing Zendesk in action? We can schedule an online video conference to present a live demo tailored to your needs.
3. Needs & Budget Assessment Following the demo, we analyze your workflow, involved teams, and user count to help assess the right solution and budget.
4. Quotation Once all details are finalized, Demeter ICT will prepare a cost-effective quote tailored to your business requirements.
5. Detailed Requirements Gathering Upon agreement, we gather in-depth requirements from all stakeholders to design your Zendesk setup, clearly outlining capabilities and custom alignments.
6. Implementation & Testing Our team builds and configures Zendesk to your specs, conducts internal testing, and hands it over for user acceptance testing to ensure full readiness.
7. Go-Live Once tested and approved, set your official Go-Live date with confidence. Demeter ICT provides close support during rollout for a smooth transition.
To help you decide, here is a clear comparison between purchasing through Demeter ICT (a certified Zendesk Partner in Thailand) and buying directly from Zendesk:
You can purchase licenses from either Demeter ICT or directly from Zendesk at comparable pricing, with slight variations depending on exchange rates.
Demeter ICT Benefit: Buying through Demeter ICT simplifies local accounting by providing official Tax Invoices and Withholding Tax certificates compliant with Thai regulations.
Zendesk currently does not offer direct system setup and design services in Thailand. These services are provided locally by Demeter ICT.
Flexible Options:
Buy licenses directly from Zendesk and use Demeter ICT solely for Implementation.
Purchase both licenses and Implementation together through Demeter ICT in a single package.
Note: Implementation services by Demeter ICT include full team training.
Zendesk Training:
Self-paced online courses led by Zendesk specialists.
Conducted in English. (Course details available via Zendesk)
Demeter ICT Training:
Interactive training led by local Demeter ICT experts.
Conducted in Thai, English, or Chinese.
Demeter ICT clients receive access to annual refresher training.
Included automatically with Implementation packages (or available as a standalone add-on).
The main difference lies in the level of system setup, ongoing technical support, and ease of onboarding. Here is a quick summary:
Demeter ICT handles the entire Zendesk setup customized to your business needs and provides comprehensive training for your team.
Includes System Setup & Training: Custom configuration tailored to your workflow plus team onboarding.
1-Year Warranty & Full Support: Free dedicated support for any system issues, software updates, or bugs for 1 year with no additional cost.
Hands-on Assistance: Our team manages and modifies system configurations directly for you.
Your team will self-learn, configure, and manage the Zendesk setup independently.
Advisory Support Only: Demeter ICT provides guidance and troubleshooting advice, but will not directly adjust or configure system settings for you.
Multilingual Support: Technical support is available in Thai, English, and Chinese.
Support Hours: Monday – Friday, 8:30 AM – 5:30 PM.
